How It Works
1
Installation
- Install two new 5kW units, or add one new unit to an existing system and complete the parallel setup
2
Alpha Cloud Verification
- Parallel success
- Both units belong to the same system
- Installation occurs within the promotion period
3
Rebate Issue Weekly
- Rebate is paid weekly via Credit Note (CN) directly to the Retailer
Frequently Asked Questions
Who receives the rebate?
A: Retailers. The rebate is issued via Credit Note (CN). Installers do not receive rebate payments.
What if the parallel system briefly goes offline?
A: Alpha Cloud rechecks system status automatically. No action is required unless contacted by Alpha.
Do we need to upload photos or screenshots?
A: No. All validation is done through Alpha Cloud.
Which models qualify?
A: SMILE5, M5-S and G3-S5/B5.
When does the promotion end?
A: 30 Apr 2026 (based on successful parallel installation).
NOTES:
- Parallel verification must be successfully completed through Alpha Cloud.
- Units must be installed and activated within the promotion window.
- CN is issued weekly after internal verification.
Reach out to the AlphaESS Australia team for support.